Terms and Conditions
Amante Experience, that’s our family name!
We’re a family business and our name is on the door. We’re committed to providing you confidence in booking and confidence in travelling with us on your next small group tour.
Amante Photography Pty Ltd – Trading As Amante Photography and Experiences.
262 The Entrance Road, Long Jetty, 2261, NSW, Australia.
These Booking Conditions set out the terms on which you contract with us for the delivery of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request.
“You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “Amante Experience Tours” means Amante Photography and Experiences.
Traveller safety is our highest priority. Amante Tours has therefore adopted the Covid Safe Travel Protocols released by the Council of Australian Tour Operators (CATO) and the World Travel & Tourism Council (WTTC) to ensure a high level of hygiene and safety on our tours. Amante Photography and Experiences will practice social distancing through our policy of using masks for small groups.
Making a Booking
A booking request is accepted when we issue a written booking confirmation and you have paid in full, as stated on the received invoice. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than a director has the authority to vary or omit any of these Booking Conditions or to promise any discount or refund.
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements.
We do not as yet accept late bookings.
Bookings sold on a share basis
Bookings may be accepted on a share room basis on the proviso that the person requesting the share reservation agrees that while every effort will be made to match suitability of the passengers including but not limited to age, we accept no responsibility for any incompatibility between persons sharing twin rooms nor is there a guarantee that a share room can be provided. If a share room is not available at the time of final payment, either the single room alternative, at an additional cost, or the cancellation conditions set out below will apply at your option.
If, by choice or circumstance, a single room is required, then a single room surcharge will apply. While all endeavours will be made to provide you with a single room, if for whatever reason your single room is not available, then you will be provided with a refund for the applicable dates.
We understand that many of our clients may have children. Children are not permitted to attend any of our winery, distillery or brewery tours. For families with children younger than this we recommend our private tour. This way we can tailor the itinerary to suit your specific needs. Please feel free to contact us if you would like any further information regarding bringing your children on tour.
Prices and Exclusions
Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, and all items of a personal nature are not included.
All tours are based on a minimum number of participants, however if this number is not reached we reserve the right to cancel or re-cost the tour as appropriate. If we re-cost and you decide not to proceed, or if we cancel the tour, your deposit is refundable in full.
In all other circumstances, your deposit is non-refundable.
Full payment of each tour in its entirety is required on booking, (unless otherwise stated) for us to accept your booking. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable.
Please refer to Deposit clause above – this takes priority. Payment in full must be received by the date(s) reflected on your invoice or 60 days prior to your departure, whichever dates comes first. Note: some trips may require payment earlier or in additional instalments and this will be advised with the booking confirmation.
Cancellations By You
You may cancel your booking by giving written notice to us 30 days prior to the booking. (If cancelled within 30 days of booking date, no refund will be provided, except at the discretion of the Director of Amante Photography and Experiences.)
Cancellation fees and charges will be levied as follows irrespective of when notice of cancellation is received:
Please note that the earlier you cancel your booking the lower the cancellation charges are likely to be. You agree that these cancellation fees and charges are reasonable and required to protect our legitimate business interests.
If you have paid any amount to us at the time of cancellation, we may use it to pay the above fees and charges. If after the application of these fees and charges there is a surplus of payments you have made to us, we will refund this to you within a reasonable time. If there is a deficiency, then you must pay us the difference.
Any payments we have made to third parties will only be refunded to you once we have deducted the above cancellation fees and charges and once we have actually recovered the amounts from the third parties. We will use reasonable endeavours to recover third party payments, but we make no guarantee that we will be able to recover amounts from third parties.
For group departures, a transfer of a confirmed booking to another departure date is deemed to be cancellation of the original booking.
Let’s Talk Fitness
At Amante Photography and Experiences we don’t usually put specific age limits on our tours, (although we may in certain circumstances), but we also recognise some travellers may find our itineraries challenging.
We have a duty of care to all tour participants and the tour guides, so we do impose a firm policy on the level of fitness required by all our clients to attempt to ensure your safety and the safety of other travellers on our tours.
At Amante Photography and Experiences our goal is for all our travellers to enjoy their tour, not struggle through it! Which is why we want to work with you to ensure you are on the best possible trip for your fitness level. We do reserve the right to refuse bookings if we feel that the requirements of the tour are too demanding.
Amante Photography and Experiences are for independently minded travellers with good levels of mobility.
Our Tours may include:
In some regions travellers can also expect:
Amante Photography and Experiences are required to at least:
Passengers 75 years or over must provide a signed Fitness to Travel declaration form (Part 2) from their doctor within one week of the tour. Preferably this should be provided several days after the booking. Additional costs may be incurred if completed forms are not received by Amante Photography and Experiences within these time frames.
Amante Photography and Experiences generally does not accept bookings for single travellers 80 years of age and over without a travelling companion. Neither our Tour Director nor your fellow travellers are equipped to act as a carer.
Passengers must inform us and the service provider of any medical conditions which may affect your ability to participate in the tour.
At our discretion we, including the service provider, can exclude you from a tour or in any activity if we consider that you are unable to safely participate in that tour or activity or if we consider your participation may place the safety of other guests at risk.
We reserve the right to cancel your booking if any changed or non-disclosed medical conditions mean that you will require special assistance from our personnel which we cannot reasonably provide. We strongly suggest that your travel insurance policy includes comprehensive cancellation coverage.
We will not be liable for any damage, injury, death or loss of any kind arising from your failure to fully disclose relevant medical information or resulting from any pre-existing medical condition.
Illness Preventing Tour Commencement or Continuation
If due to any illness, suspected illness or failure to satisfy any required tests (such as a temperature test):
and you are consequently prevented from commencing or continuing your trip, then:
You acknowledge that if you are prevented from commencing or continuing your trip in these circumstances:
Cancellations By Us
Force Majeure – Prior to travel
If your travel arrangements cannot proceed due to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority, or for any other reason whether of a similar or dissimilar nature beyond our reasonable control (Force Majeure), we may at our election:
If we cancel your travel arrangements and our contract terminates, neither of us will have any claim for damages against the other. However, we will refund payments made by you less unrecoverable third party costs and less fair compensation for work undertaken by us up until the time of termination and in connection with the processing of any refund.
Force Majeure – During travel
If we cancel your travel arrangements after your trip has commenced due to Force Majeure, we will provide you with a refund of recoverable third party costs only.
If we provide you with any alternative services or assistance where travel arrangements are cancelled because of Force Majeure, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
If we have to cancel your trip for reasons beyond Force Majeure, you will be offered (at your election) a full refund of all funds paid over to us, or the offer of a trip of substantially equal quality if appropriate.
We disclaim any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of postponement or cancellation of your travel arrangements by us whether due to Force Majeure or otherwise.
Amendments By You
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation of the original booking. An amendment fee of $150.00 per booking will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.
Amendments By Us
Occasionally, we may need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to make these modifications, including during travel where modifications are required to respond to unexpected local conditions.
If we become aware of a change to your itinerary or its inclusions prior to the commencement of your trip that we consider to be significant (where the trip can still proceed), then we will notify you within a reasonable time and give you the choice to accept the change, or to accept an alternative trip.
To the fullest extent permitted by law, we will not be responsible or liable for any omissions or modifications to the itinerary or the inclusions due to Force Majeure events happening after we have accepted your booking.
If you are entitled to any compensation at law for any changes or modifications, then you agree that any compensation you are entitled to will be reduced by the value of any alternative services we provide to you which you accept.
We disclaim any liability to you for the costs of airfares, visas or any other expenses incurred by you as a result of any amendment or change to the tour itinerary or its inclusions.
No refunds will be made for of any travel arrangements not utilised, whether by choice or because of late arrival or early departure, including failure of transport to operate according to schedule, which we expressly disclaim liability for.
Client Names – Exactly as per Passport
For security reasons, airlines and our overseas suppliers, require names to be given exactly as stated on your driver’s licence. You must provide a copy of this soon after you have booked a tour. If you do not advise the correct information and we have to re-issue tickets or other documentation, then you will incur any fees charged, such as airline cancellation charges or re-issue fees, in addition to our own reasonable administration fees.
It is strongly encouraged (Domestic Travel) that you are adequately insured for the duration of your trip. We recommend a comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses. The choice of insurer is yours. We strongly suggest that insurance be purchased at the time your booking is paid, as cancellation terms will be strictly enforced from that time.
We reserve the right to substitute hotels, vessels and other forms of accommodation with properties or vessels of a comparable or higher standard.
Authority on Tour
When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens or disrupts the safety or enjoyment of others on the tour, the tour leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.
Passports, Visas & Vaccinations
It is a requirement that you hold a valid identity card and any required visas for your trip. It is your sole responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited. It is your sole responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.
We are not responsible for any additional activities or excursions that you arrange which are not included in the booked itinerary or principally sold by us. Any advice or recommendation made by a guide or local representative does not make us responsible or liable in any way.
Special dietary requests are required to be notified to us at the time of booking. Although we will use reasonable endeavours to accommodate requests, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens.
Acceptance of Risk
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers.
You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.
Services supplied by independent suppliers
Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, transport companies and common carriers.
We act as an intermediary only and you will be subject to the terms and conditions of the Independent Supplier. Any disputes between you and the Independent Supplier are to be resolved between you and them.
To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, personal injury or delay attributable to the actions or omissions of an Independent Supplier.
Services we directly supply
To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we are not the supplier’s agent or an intermediary for an Independent Supplier) if they were carrying out the work we had asked them to do.
We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure.
General Liability Limitations
You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia.
Australian Consumer Law and corresponding legislation in other jurisdictions in certain circumstances imply mandatory conditions and warranties into consumer contracts (“Consumer Warranties”). These Booking Conditions do not exclude or limit the application of the Consumer Warranties. Other than the Consumer Warranties, we disclaim all warranties.
To the fullest extent permitted by law, our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having the travel arrangements resupplied.
When You Get There
Local representatives: Your documentation states the name and telephone number of our local representatives for any assistance with difficulties or changes. If you need to alter your arrangements or to add services to your booking you may do this through your local representative. Any additional costs incurred must be paid directly to the supplier of the service and may not be charged back to Amante Photography and Experiences.
We cannot be held responsible for any arrangements booked directly with other suppliers, and we will not consider any complaints in relation to these services.
Cancellations of confirmed services must be notified through Amante Photography and Experiences even if you have advised the local representative. Amante Photography and Experiences does not authorise the employees of any overseas supplier to promise refunds to clients.
When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems immediately.
We will only consider and be responsible for claims made against us where we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, then you must make any claim in writing, within 30 days from the end of your travel arrangements.
If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.
The contract between Amante Photography and Experiences and you is governed by the laws of the State of South Australia. Any disputes shall be dealt with by a court with the appropriate jurisdiction in South Australia
If any provision of these Booking Conditions is found to be unenforceable, then to the extent possible it will be severed without affecting the remaining provisions.
For the latest government advice on travel safety and security please visit and register your holiday on www.smartraveller.gov.au
2022 at 2020 Pricing Sale Conditions